At our company, your satisfaction is our top priority. If you are dissatisfied with the services provided, we may refund your money, provided the reasons are genuine and proven after an investigation. We encourage you to read the details of each deal before making a purchase, as it will give you all the necessary information about the services or products you are buying.

Cancellation Policy

We understand that plans can change, and we are here to accommodate that. While the booking amount is non-refundable due to the costs we incur in preparing for your tour or activity, we offer the flexibility to reschedule for a different date within the same package.

• If you have paid the total amount but cancelled the package. You will be provided with a refund, as mentioned below:

• 30 Days or More: 50% of the total amount is refundable.

• 15 to 29 Days: 25% of the total amount is refundable.

• 0 to 14 Days: No Refunds.

Tours or activities might be cancelled due to unexpected circumstances, such as storms, heavy rainfall, sudden closures of specific areas, government restrictions or anything beyond our control. In such a scenario, we will provide an alternate tour or activity. However, no refunds will be provided.

Refund Policy

Our team at Uncia Trails is dedicated to curating exceptional travel experiences that surpass your expectations. If, for any reason, you find our services unsatisfactory, we will conduct a detailed review of your case. Refunds may be issued only after an investigation has been conducted, and the reasons for dissatisfaction are deemed valid.